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Last updated 6 July 2018

HealthShare Practitioner Ratings Policy

HealthShare offers a Practitioner Ratings feature to allow patients to highlight their experiences with their practitioner post-consultation.

The service has been designed to comply with the Australian Health Practitioner Regulation Agency’s (AHPRA) rules regarding patient testimonials ( Only patients that have recently been for a consultation are able to submit a rating. No free-text feedback will be displayed publicly, but practitioners will receive a summary of all patient feedback in their private HealthShare dashboard.

HealthShare completed a detailed review prior to the launch of Practitioner Ratings in order to design the most optimal and regulatory-compliant workflow. Our intent is for Practitioner Ratings:

  • To be consistent with applicable laws, regulations and guidelines at all times;
  • To be a simple process for patients;
  • To provide practitioners with useful information to aid the quality of patient care.

Important considerations include:

  • HealthShare’s ratings feature is akin to a non-clinical review;
  • The supplied information is in quantitative format (i.e. rating up to 5 STARS) and does not contain direct statements about the quality of clinical care received;
  • No testimonials are made regarding clinical services, i.e. there is no recommendation or endorsement with accompanying patient quotes.

How does the rating system work?

Once a practitioner claims their HealthShare profile, they are provided with a unique rating URL. Their practice is then able to send this URL to patients after they have completed their consultation as a part of their follow up communications (via SMS, in-clinic tablet or email). The questions asked are as follows:

  • Would you recommend the Practitioner to a friend or family member? (yes or no);
  • Bedside Manner: How well did the Practitioner listen to and understand your issue? (Rating out of 5);
  • Condition Understanding: Did the Practitioner explain your condition in a way that was easy for you to understand? (Rating out of 5);
  • Treatment Communication: How well did the Practitioner communicate your treatment plan to you? (Rating out of 5);
  • Where do you live? - The patient enters their postcode or suburb;
  • Feedback for Practitioner (will only be shared privately with the practitioner in line with AHPRA’s guidelines) - Free text

Patients are not asked to provide their first or last name when submitting their rating.

Who can rate practitioners?

Only patients that have been recently consulted by the Practitioner. A patient can provide a rating once they receive the practitioner’s unique rating URL.

When will the rating appear onsite?

Once a practitioner has received 5 or more Practitioner Ratings. We set this threshold to ensure a minimum number of ratings has been received before an overall rating is presented.

Does patient feedback appear on the practitioner’s profile?

Any free-text feedback submitted with the rating will be passed onto the practitioner privately through their HealthShare dashboard. HealthShare doesn’t make this publicly available as the AHPRA regulations do not allow clinical feedback of a practitioner to be publicly displayed.

Should you have any questions, please contact us at